Terms and Conditions

Order Confirmation

Orders will only be processed once the quotation has been confirmed and the required deposit has been received. Luminous Printing will not be responsible for any delays if order or design confirmation is received after the quotation expiration date.

Design & Color Variation

The final printed products may not be exactly identical to the approved digital artwork due to differences in screen displays, fabric materials, inks, and production processes. A reasonable production tolerance is acceptable, including but not limited to:

Up to ±10% variation in apparel and print colors

Slight variation in print placement

Up to ±1 inch tolerance in apparel sizing.

Artwork Approval

A design mockup or proposal will be provided for customer approval before production begins. Customers are responsible for carefully checking the design, spelling, colors, sizes, and placement before approval.

No Changes After Approval

Once the artwork/design proposal has been approved, no further amendments will be accepted, including changes to apparel type, color, sizes, printing design, or printing specifications.

Deposit & Cancellation Policy

A 50% deposit of the total order amount is required to confirm production. The deposit is strictly non-refundable if the order is cancelled by the customer. If the order is cancelled after artwork approval or after production has begun, the full order amount may be charged.

Customer-Supplied Items

For orders where customers provide their own garments or items, production will be carried out at the customer’s own risk. Luminous Printing will not be responsible for any damage, defects, or unsuccessful printing on customer-supplied items.

Production Environment

Due to the nature of the production environment, minor washable stains may occasionally occur, especially on light-colored or white garments. Most stains can be removed with normal washing and are considered acceptable production tolerance.

Shortage or Defects

Any shortage, damage, or defect must be reported within 48 hours upon receipt of the goods. Claims made after this period may not be accepted.

Reprint or Replacement

Any decision regarding reprint, replacement, or refund will be made solely at the discretion of Luminous Printing management after proper investigation.

Exchange Policy

No exchange or refund will be accepted once the order has been confirmed and delivered, except in cases where the item is printed incorrectly, damaged, in the wrong size, or in the wrong color due to our error.

Payment Terms

For payment terms or Cash on Delivery (COD) customers, once the quotation has been signed and acknowledged, the order will be considered confirmed and cancellation will not be permitted. Charges may apply based on the production stage, with a minimum charge of 50% of the total order value.