FAQ

Order Processing

• How to place an order?

  Follow this How to Order to start your adventure on the cheapest T-shirt printing and Corporate Gifts Printing in Singapore with top of the top quality products.

• Is there any minimum order quantity?

  For T-shirt or Polo Ready Stocks: No minimum quantity. However, it is only available for selected T-shirt and printing services.

  For Corporate Gifts Ready Stocks: Minimum 10pcs and above, but it is only available on selected gifts and printing services.

  Customize T-shirt or Polo: Minimum 50pcs and above.

• What is the lead time for Normal Orders?

  For Ready stocks: 4-6 business days upon confirmation of design proposal and subject to stock availability.

  For Customize products: 1 weeks sample + 2 weeks production

• What is the lead time for Rush Order?

  Rush order can be complete within 3 business days upon confirmation of order and design proposal, subjecting to the stock availability as well. Please contact to re-confirm with us again on the availability.

• Any chance to get our hands on the T-shirt or Corporate Gifts faster if the order is in a smaller quantity?

  Certainly, a smaller quantity might shorten down the lead time, but not as much as you think it would be. Sometimes the T-shirt sizes breakdown does not have immediate stocks. In this case, please do contact us to re-confirm on the status.

• May I know is it possible to borrow your samples to show my management?

  Yes, you can borrow our apparel or corporate gifts with a deposit of $10.00/pc. The money is refundable when you return the item upon order collection from us or from our driver (delivery service)

• Can the sample be delivered to my office/house?

  Yes, when you are looking into a large order that is more than 30pcs. If you could confirm the order with us, the charge for delivery would be waived. If you are still unsure whether to put in an order with us, a certain amount sample delivery fees + sample loan fees will be charged for delivery. Otherwise, you could arrange your own courier or just simply visit our sales office/ production office for free.

• Could I drop by to your office anytime for meet up or sample viewing?

  We would appreciate it if you could make an appointment with us before you drop by. We do not keep all the samples or the specific T-shirt/gifts that are not return yet. 1 – 2 business days might be needed for preparing the specific item that you preferred to view from the warehouse.

• Can I have a printed sample before mass production?

  We only provide plain tshirt/gifts or our clients printed sample. This is because there is a very high tooling & set-up cost involved in most of the printing method we have. For example, silk screen, embroidery, and etx.

  However, you could request a printed sample for free if you are ordering 100pcs and above, subject to the confirmation of your order.

  An alternate option is that you could pay a non-refundable fee for the tooling & set-up cost to just print a sample without confirmation. Costing wise subjected to your printing requirement.

• Can I cancel my order after the order is confirm?

  No cancellation is allowed once the order is confirmed. At the same time, you will need to agree with our terms and condition before placing your order. This is because an arrangement is needed to be done for shipping of T-shirt or corporate gifts, tooling creation and scheduling your orders.

Pricing

• What are the factors that affect the costing

  First of all, it depends on the printing method you use and the items you are purchasing for your T-shirt or corporate wear.

  Here are the factors:

  1. Quantity
  2. Dimension of printing
  3. Number colours for silkscreen printing
  4. Number of location of the artwork (Front/Back/Sides/Collar)

  Complexity of customization design

• How would I know how much it will cost for my design customization?

  You may email us your enquiry with your design attachment to us. We usually respond within 1 working day or even within hours.

• Will the colours use for the apparel or gifts affect the pricing?

  NO, you could mix and match the color of apparel or gifts; you could even mix with other types of apparels like polo, windbreaker, hoodies, shirts (As long as the printing and location of the design is the same on your garment)

• Is it possible for me to print with different silkscreen ink color using the same design? (Eg, white T-shirt print in black, and black T-shirt print in white)

  Yes it is possible, but there is additional costs apply to it, depending on the total number of the colors chosen.

Products

• For T-shirts, I saw there are cotton materials of many different brands, what is the difference?

  We import different type of cotton material from different manufacturer; like our own housebrand, Oren is from Malaysia, Gildan is from US and etc

  This goes for the drifit T-shirts we have as well, there are various range of drifit , like drifit eyelet roundneck t-shirt , Drifit Mesh, Drifit smooth interlock and etc

  However, we also have blended T-shirt which comprised of cotton and polyester. Lastly, the costing for all materials is different as well.

• Can I print my own items like uniqlo T-shirt, taobao gifts or any others brand apparels?

  Yes you can. We will only charge you base on the printing services that you chose. Before that, please check with us to double confirm whether if the material of your item could be printed or not. We will need to check and might need to carry out some tests before accepting your order.
  **For customers who provide their own item, our company will not take any responsibility if there is any damage occurs before, after or during the production.

• Can I mix different products of T-shirt brand or gifts?

  Yes you can, as long as the same design applies to the same location of printing on the apparels or gifts chosen.

• May I have the comparisons of the material thickness of t shirt/ polo?

  Honeycomb HC01 > 73800 Honeycomb EasyCare Polo > 76000 Premium Cotton > CT51 Comfy Cotton > GM01 Drytech > Drifit Eyelet/Mesh

• Is there any white color apparel material which is thicker with no problem of see through due to thin material?

  Unfortunately, all white color fabric t shirts have this issues.

• How do I know and double ensure that I order the correct item?

  Get the information of apparels or gifts from our website, and check on the item code and color code. Our invoice will also state the color option that you have selected for you to double confirm.

Designs

• Artwork requirement.

  High resolution recommended 300 dpi at the finished printed size
  Preferred file extenstions:*.bmp,*.gif,*.jpg,*.tif,*.psd,*.eps,*.ai

  This is to test your design, zooming in on the image and see if the image becomes very pixelated.

• May I know if there is any mock up for our reference?

  Yes, the design proposal will be provide for your approval before sending it to production for mass printing.

• How would I know on the look of my end product?

  No worries about this. There is a design proposal that will be sent to you for your approval. Free edit and amendments for 2-3 times are available for you after check the proposal. Without approval, we will not proceed on any printing for your order.

• How long will I be able to receive the design proposal?

  Free edit and amendments for 2-3 times are available for you after check the proposal. Without approval, we will not proceed on any printing for your order.

• What if my design does not match the resolution requirement?

  You can refer to our Artwork Retrace Service page for more information or You may send us the artwork file that you have on hand to check on the resolution.

  • If your design is simple like font type, shape or the picture can be found on Google, we will help to redraw and trace it out for a higher resolution artwork to match our requirements.
  • If your design is very complicated with many details, design charges will apply (Subject to the complexity of the design), we have our very professional designer for solve this design issue for you.
• I do not have a software to create the design, can I ask Luminous to help?

  Yes. For simple design, it is free of charge; our designer could help you to draw it by using software. However to expedite the process, you must have a rough idea of what you want, you could provide some google image resources or your research for our reference.

  There are charges apply if you require a professional skill of graphic design. Please check with us on design fees by sending us your idea of the design you want. Click on this link to check out on our designing services.

• Can I change my design after the design proposal is confirm?

  No. You cannot change the design after the design proposal is approved or confirmed.

• Can I print any design that I want?

  Certain logos and artworks are trademarked or restricted. These are the logos and artworks that are not allowed for individual use. For example, the Liverpool Logo. Moreover, we could not print logos with copyright like Disney, Superman and etc
  Please do inform us if you have been authorized to use the copyright and we could do the printing.

• How much do you charge for graphic design service?

  It will depends on how complexity of your design requirement. For more details, you may refer to our graphic design service information. 

• How much do you charge for artwork retrace services?

  Retrace artwork services will be charge $10-$80 depends on the complexity of the design and spending time.
  Click Here for more information.

Printing

• What are the printing method do you offer for corporate gifts?

  1- Pad printing
  2- Debossing
  3- Heat Transfer
  4- Roller Print
  5- UV Print
  6- Hot Foil Stamping
  7- Die-cut Sticker & Decal
  8- Engraving

• What are the printing method do you offer for tshirt?

  1- Silkscreen Printing
  2- Embroidery
  3- Digital Heat Transfer
  4- Vinyl name and number
  5- Direct-to-garment (DTG)
  6- Foil Printing

• What is Pantone Color or PMS Color Chart?

  Pantone color / PMS is a color chart guideline use in printing industry. You can refer to this LINK for checking out part of the basic pantone color code.

• When to use Silkscreen Printing?

  When your printing is a large order and requires a lesser in number in terms of solid colors (1-3 colors). It is the most economical for this criterion.
  However, it will be expensive if your order quantity is below 10 pieces.

• When to use Digital Heat Transfer Printing ?

  If your design is a picture or having multiple colours, this is the only method can be used.

• When to use Embroidery ?

  If your logo is small, plan to locate on the left or right chest area of your apparel (Eg. Polo). It could also be done on corporate gifts like bag, towel and caps.

• When to use Direct-to-Grament (DTG) Printing ?

  If your artwork is multicolour or with gradient color and have a longer dateline.
  **the costing is higher and turn around time is longer than other printing method.

• When to use Vinyl Transfer Printing ?

  If you would like to have different individual name or number

• When to use Foil Printing?

  When you want your printing result to have a gold or silver foil finishing.

• Which printing method is most long lasting?

  Embroidery >Direct-to-Garment > Silkscreen Printing > Digital Heat Transfer / Vinyl Printing / Foil Printing

Payment and Delivery

• What are the payment methods?

  50% deposit payment can pay via bank transfer or cheque, which is most preferable. You could also pay via cash on the stop.

  50% balance payment will be collect upon collection/delivery.

  We also accept government institution or organization via Gebiz or E-invoice via Vendors.gov.sg

  Do contact our management if you have required payment terms, it will be subject to company approval.

• Do you offer delivery services?

  Yes we offer various option of delivery service. Kindly check this link for more information

• Can I make self-collection?

  Yes, self-collection at our production office (Potong Pasir) is completely free of charge. Do contact us to ensure the item is ready and inform salesperson about the time that you would drop by.

  **Just in case if we missed out your order

  100% Satisfaction Guarantee

• How do I know which printing method is suitable to my requirement?

  You may send in your enquiry with the artworks attachment to us. We could advise you the most suitable printing method to be use on T-shirt or corporate gifts based on your requirements.

  Otherwise, you may also find out the differences between all of printing methods or services we have here. (LINK)

100% Customer Satisfaction

• Why is there a sticker feeling for heat transfer printing method?

  The sticker feeling comes from the heat transfer material used, which is the Vinyl Paper. For this printing method, we need to print the color/gradient artwork on the vinyl paper in order to heat press the artwork on your garment/T-shirts.

• What happen if the item is printed wrongly from the design proposal that I have approved?

  We will rectify the issue. If your printing color deviation is very significant (Eg. Red instead of Blue, Pink instead of Red), we will provide you a replacement as soon as we could for free. However, we will not reprint if there is only small color shade deviation. Even you have provided us a color pantone code, there will still be around 10% color tolerance. This color tolerance is acceptable in this industry due to various reasons like model of computer or the screen brightness. Moreover, all silkscreen printing pantone colors are hand stir by human. Hence, the tolerance is acceptable in this printing industry.

• What happen if I get a different color of apparel from what I order?

  If your apparel color deviation is significant (Eg. Red instead of Blue, Black instead of White), we will provide a replacement as soon as possible or free. However, no replacement will be provided if there is only small color shade deviation between the image shown online and the actual product.

• Why does my white colour printed design have a pinkish shade on the red color T-shirt or polo?

  The reason is because silkscreen printing is a waterbase printing and white color silkscreen printing ink will sink into the red color base T-shirt. Hence, causing it to have a pinkish shade.

• How do I Wash my t shirt / apparel?

  1-Turn the apparel inside out for washing. Use mild cleaning detergent for washing.

  2-Machine wash or hand-wash the apparel in cold water

  3-Do not bleach the printed shirts and avoid soaking.

  4-Do not dry the T-shirt with a dryer

  5- Iron inside out if you would like to do so.

• Why do the sizes I bought do not match well with the size chart provided?

  Due to the nature of bulk production of apparel, sizes may have +- 5% -10% tolerance for dimension of the actual product.

• What happen my item do not deliver or ready on time?

  We will rectify the issue. We would most likely provide a discount rate for your merchandise printing. Alternatively, full refund will be provided if you would like to cancel the order. We hope you could give us a chance to make the replacement.